Talon Engineering Ltd
44 Sea King Road, Lynx Trading Estate
Yeovil, Somerset, BA20 2NZ
United Kingdom
Company Registration Number: 01213668
Phone: +44 (0) 1935 471508
Email: enquiries@talon-eng.co.uk

1. Introduction
Talon Engineering Ltd ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you use our website, purchase from our store, or interact with us.

2. Information We Collect
We may collect and process the following types of personal data:
- Identity Data: Name, company name, username or similar identifier.
- Contact Data: Email address, billing and delivery addresses, phone number.
- Financial Data: Payment details (processed securely via Stripe; we do not store card numbers).
- Transaction Data: Purchase history, order details, shipping data.
- Technical Data: IP address, browser type, operating system, device information.
- Usage Data: Information about how you use our website (via Google Analytics and Microsoft Clarity).
- Marketing and Communication Data: Email preferences and responses to marketing emails (via Brevo).

3. How We Collect Your Data
We collect data through:
- Direct interactions (e.g. placing an order, filling out contact forms).
- Automated technologies (e.g. cookies and analytics tools).
- Third-party services (e.g. Stripe, DHL, Royal Mail, Google Analytics, Microsoft Clarity).

4. How We Use Your Data
We use your data to:
- Process and fulfill orders.
- Deliver products via DHL or Royal Mail.
- Send order confirmations and updates via Brevo.
- Manage payments securely through Stripe.
- Analyze website traffic and improve usability (Google Analytics, Microsoft Clarity).
- Communicate with you regarding customer service and support requests.
- Comply with legal obligations.

5. Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity: To fulfill orders and provide services.
- Legal obligation: For tax, accounting, or regulatory purposes.
- Legitimate interests: To improve our website and services.
- Consent: For email marketing (where applicable).

6. Sharing Your Information
We only share your data with trusted third parties for the purposes listed above:
- Stripe: Payment processing
- DHL and Royal Mail: Shipping and delivery
- Google Analytics & Microsoft Clarity: Usage tracking and analytics
- Brevo: Email communication (transactional emails)
- IT and web service providers: For hosting, maintenance, and technical support
All third parties are required to respect the confidentiality and security of your personal data.

7. Data Retention
We retain your personal data only as long as necessary for the purposes for which we collected it, including for legal and accounting requirements.
- Customer orders: typically retained for 6 years (as required by UK tax law)
- Marketing preferences: retained until you unsubscribe or request deletion

8. Your Rights
Under UK data protection laws, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request erasure of your data
- Object to or restrict certain types of processing
- Request data portability
- Withdraw consent at any time (where applicable)
To exercise your rights, contact us at enquiries@talon-eng.co.uk.

9. Cookies
Our website uses cookies to enhance your experience and analyze site traffic. You can manage cookie preferences through your browser settings or our cookie banner.

10. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and secure data storage.

11. Complaints
If you have concerns about our use of your data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
https://ico.org.uk

12. Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be posted on our website with the "Effective Date" noted at the top.

13. Contact Us
If you have any questions about this Privacy Policy or your data, contact:
Talon Engineering Ltd
enquiries@talon-eng.co.uk
+44 (0) 1935 471508